clinician using iPad

Top Skilled Nursing Organizations Seek Telehealth at Scale

Chicago-based post-acute telehealth provider, Third Eye Health, earns trust of top US skilled nursing operators, delivering care across hundreds of locations using secure, integrated mobile technology and board-certified physicians to effectively treat patients in place and reduce returns to acute care.


October 6, 2021 (Chicago, IL) – The onset of the pandemic brought a surge in the adoption of telehealth, especially for post-acute operators and provider groups, where patient safety and human capital were of greatest concern. For them, choosing the right telehealth provider with minimal disruption to current workflows was vital to sustaining business. The ideal telehealth provider had to be quick to implement at scale simultaneously across several buildings and have the clinical expertise to care for high acuity patients using secure technology that integrated with their own EHR.  Again and again, Third Eye Health continued to be the leading choice for post-acute operators when deciding on a telehealth provider.

In the early days of the pandemic, Third Eye Health’s footprint grew at exponential rates.  In a matter of months, the organization quadrupled the number of locations it was serving, adding over 550 new buildings and over 65,000 patient beds in the first half of 2020.  This included expansion across the largest national chains. The organization’s vast appeal came from its ability to quick start with easy-to-use mobile, integrated technology (iPads), a large physician practice of board-certified physicians experienced in post-acute care, and a dedicated care coordination service reviewing each encounter for quality assurance.

Having established a strong foundation to support an influx of encounters from both existing and new clients, Third Eye Health continued to be the virtual care leader in the post-acute space, appealing to some of the largest and well-known operators in the country.  In a pandemic year, the organization successfully conducted over 100,000 virtual encounters while maintaining a 90% treat in place national average. Third Eye Health was not only able to prevent unnecessary ER transfers but also alleviate the strain on providers, relieving them of call on nights, weekends, and holidays.

In 2021, the organization’s growth continues.  Although not as quickly as the first months of the pandemic, Third Eye Health has since doubled its client base.  Proven capable of supporting large organizations at scale, Third Eye Health has added some of the country’s most prominent senior living organizations to its list of partners including: CarDon & Associates, Innovative Healthcare Management, Ohio Living, Senior Living Properties, and TLC Management.

“The widespread impact of adding Third Eye’s telehealth technology and physician services extends from our residents to our staff to our providers and local health systems.  Since their implementation, we have experienced improvements in outcomes, return to hospital rates, staff retention, and provider satisfaction,” said Elazar Fischer, Director of Operations for Innovative Healthcare Management.

With over 80,000 encounters to-date in 2021, Third Eye Health is set to outpace its record encounters from last year, all while improving the quality of care provided, treating patients with higher levels of acuity in place at a 92% average.  “It’s been a year of substantial growth for our organization and would not have been possible had the fundamentals of our business not already been in place and functioning well. I really credit our team, who worked tirelessly to quickly get these skilled nursing facilities up and running quickly, expediting care to their patients,” said Dan Herbstman, Co-Founder and Chief Strategy and Product Officer at Third Eye Health.  “While no one predicted a pandemic or the steep adoption rates of telehealth, this past year has opened many new doors for our organization, not only with clients, but in bringing on new services and specialties.”

By having the technology readily available and a team on hand to quickly implement telehealth services, Third Eye Health had room for further innovation, and was also able to offer boutique-level services when special needs arose.  From stabilization visits and extended hours to vacation coverage for providers, Third Eye Health’s skilled nursing partners were also able to adapt to the ever-changing environment that was brought about by the pandemic.  Provider groups and specialists were leveraging Third Eye Health’s secure, integrated mobile technology on their own devices, conducting virtual visits with patients when it was not feasible to conduct a visit face-to-face.


About Third Eye Health

Third Eye Health provides world-class medical care in post-acute care settings, preventing unnecessary trips to the hospital. Through its comprehensive solution, Third Eye Health has developed the nation’s largest post-acute virtual care network consisting of skilled nursing facilities, health systems, providers and payers. Third Eye Health’s proprietary technology, care coordination services, and physician-led night & weekend virtual care delivers immediate access for nurses, enabling bedside patient care. The organization’s esteemed network of board-certified, licensed physicians work with nurses to reduce unnecessary acute transfers and readmissions. Third Eye Health’s comprehensive program improves the quality of care by lowering adverse events and enhancing regulatory compliance. 

Visit to learn more.



Media Contact:

Jen Bradley

Senior Marketing Director

Third Eye Health

Nurse Telepresenting to Man

Case Study: Integrated Telehealth with MatrixCare & CarDon

CarDon MatrixCare Third Eye Health Case Study Image

This case study demonstrates how the existing partnership between Third Eye Health and MatrixCare paves the way for integrated care.  CarDon, a Midwest-based post-acute operator, recently sought out Third Eye Health to provide physician consultations to residents in their senior living communities over nights, weekends and holidays.  In addition to providing immediate physician access, improving quality measures, and reducing medical costs, a large factor that led CarDon to choose Third Eye Health was its existing partnership with MatrixCare and its ability to provide secure, integrated telehealth in real time. 


CarDon needed a solution that could positively impact return to hospital (RTH) rates by treating patients in place.  Once learning that the their EHR provider, MatrixCare, had an existing partnership with Third Eye Health, the decision in choosing a telehealth provider was easy.  Through secure integration, both the providers and nurses at CarDon and the Third Eye Health physicians have real-time access to patient records.  This is especially important as the quality of resident care relies deeply on accurate data.

“It really takes the work off of our staff, especially having the documents import directly into the resident documents section with the physician signature. We don’t have to wait days for these notes; they’re already in there.”

Brandy Armstrong, Director of Clinical Information at CarDon & Associates


The first six months of service by Third Eye Health resulted in an 88% average treat-in-place rate across over a dozen skilled nursing facilities, an improvement from the previous quarters, leading to fewer RTH and avoidable readmissions. Physician satisfaction has also improved, as primary providers are able to get some much needed rest by trusting the Third Eye Health physicians in the care of their patients, mirroring their own protocols.  Quality measures are improving, as well, including RTH reductions and clinical outcome improvements, all stemming from immediate physician access.  Warm hand-offs from Third Eye Health physicians to CarDon’s primary providers and nurse leaders through Third Eye Health’s Care Coordination daily summary reports ensure that patients continue receiving high quality care around the clock.


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