As the nation’s leading telehealth post-acute provider, our experienced physicians are accessible after-hours, on nights, weekends and holidays, through our secure, EHR-integrated, mobile telehealth solution. Post-acute care administrators, Directors of Nursing, and providers receive additional support through care coordination services to ensure seamless transitions between Third Eye Health physicians and the primary physicians. 

With Third Eye Health, patients receive high quality care at the bedside resulting in improved clinical outcomes, preventing unnecessary transfers to the emergency department (ED) and reducing hospital readmissions.

Access to Clinical Care

• After-hours nursing tool to access to Third Eye Health physicians
• One-touch, easy-to-use mobile technology
• Access to Third Eye Health physicians during nights, weekends and holidays
• Under 2-minute average response time to Third Eye Health physicians focused on treating in-place and transferring care back to nursing staff and primary care providers
• Third Eye Health physicians are board certified, state licensed, specially trained in providing post-acute care
• Dedicated Third Eye Health Care Coordination Managers provide robust care coordination and follow-up on all Third Eye Health physician encounters
• Utilization of Third Eye Health secure, telehealth technology integrated with major skilled nursing facility EHRs such as PointClickCare and MatrixCare
• Access to all physician notes and wet signature orders in skilled nursing facility EHR 

Enhanced Quality

• Reduction in return to hospital & readmission rates
• Alignment with skilled nursing facility and provider groups to support residents following protocols and processes set in place by the primary care team
• Increase referrals by increasing quality metrics & outcomes 

Financial Outcomes

• Opportunity for additional revenue by capturing telehealth site origination fees
• Reduce bed hold days for patients who can be treated in-place

Our Care Process

When a nurse needs to consult a physician, a simple tap of a button through our iPad app connects the nurse with a Third Eye Health physician. Within minutes the nurse is able to text, share photos and video chat with our physician. Our physicians have secure access to patient medical records where they will enter notes and wet signature orders for patient care.

Download our brochure: TEH Brochure

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By adding Third Eye Health to the mix, beneficiaries now can be consulted by a physician at their bedside 24/7.  When an in-person visit is not possible on nights, after-hours, weekends, or holidays, Third Eye physicians can be reached within minutes and consult a beneficiary right in place, positively influencing the caliber of care beneficiaries receive.  They no longer risk being transferred to the ER for conditions or issues that could be treated in place.

Telehealth’s Role

Provider groups are especially supportive of this new partnership between LTC ACO and Third Eye Health.  Being relieved of call, they can rest easy knowing beneficiaries will continue to receive high quality care. In turn, providers get their weekends and evening back, restoring a proper balance between work and personal life and improving their overall professional satisfaction.

Complementary Care

The clinical expertise from the Third Eye Health physicians complements the care from the primary providers.  Protocols and processes established by the Medical Director are carried through by Third Eye Health physicians and medical alerts are provided following all Third Eye Health consultations.  Additionally, with secure EHR integrations, Third Eye Health physicians can review medical records, protocols, as well as write notes and orders that are sent directly into the medical record. This transparency enables warm hand-offs from the primary provider to the Third Eye Health physician and then back to the primary provider, again.

Around the clock care has several advantages appealing to those provider groups affiliated with LTC ACO.  Primarily, the ability to treat in place when a change of condition is first noticed prevents the condition from worsening.  This also prevents the heightened risk associated with transfers to the ER, including added stressors during transportation and exposure to new illnesses, which can be taxing on the beneficiary’s clinical outcomes. The likelihood of readmission once in the ER is also high and comes with a large price tag attached. Additionally, there is no guarantee that the beneficiary will be discharged back to the same facility following readmission.

Driving Value

With Third Eye Health now available to reduce the returns to the hospital during nights, after-hours, weekends, and holidays, LTC ACO and its affiliates see this partnership as vital to driving further value.  Beneficiaries receive treatment in place.  Clinical outcomes improve.  Returns to acute care and hospital readmissions decrease.  And beneficiaries remain within the clinically integrated network for care.  Care quality rises while minimizing associated costs.

Learn more about the benefits of partnering with LTC ACO and Third Eye Health.  Complete the form below, and a member of our team will be in touch.

Read more about LTC ACO and Third Eye Health’s partnership.

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